- Cancellation Policy
- Online Appointment Bookings: A deposit is required to secure your reservation. This deposit will be credited toward the total cost of your chosen service.
- Cancellation Notice: We kindly ask that you notify us of any changes or cancellations at least 48 hours before your scheduled appointment. With sufficient notice, we can offer the time slot to other valued clients. If this notice is provided, your deposit will be fully refunded.
- Last-Minute Cancellations/Changes: Deposits are non-refundable for cancellations/changes made within 48 hours of the appointment. We appreciate your understanding, as our staff reserves this time specifically for your care.
- Late Arrivals: If you arrive more than 20 minutes late, your appointment may be cancelled. This helps ensure that all clients receive their full service time and that our schedule runs smoothly.
Appointments Booked Without a Deposit
- All appointments are subject to our cancellation policy, including those booked directly through Nuestro Day Spa without a deposit. Any applicable deposit or cancellation fee remains payable and may be charged at a future visit or through an alternative payment method.
Same-Day Cancellations & No-Shows
- Same-day cancellations and missed appointments (no-shows) will incur a fee equal to 20% of the scheduled service value, in addition to the standard cancellation fee (deposit forfeiture) outlined in our policy. This fee reflects the reserved appointment time that could not be offered to another client and aligns with industry-standard practices for last-minute cancellations and missed appointments.
Credit Usage Policy
We offer store credit in eligible cases to provide flexibility and satisfaction. Please review the guidelines below:
- Credit Validity: Store credit is valid for six (6) months from the date it is issued. After that time, any unused credit will expire.
- Usage Restrictions: Credit must be used in the same form it was issued.
- Credit issued for a returned product can only be used to purchase another product.
- Credit issued for a service must be applied toward another service.
This functions as a direct exchange. No exceptions can be made to this part of the policy.
If you have any questions about these policies, please don’t hesitate to contact us. We’re here to help and ensure your experience at Nuestro Day Spa is nothing short of excellent.